If you possess strong communication and interpersonal skills, along with the agility and willingness to work in challenging situations, consider pursuing a career in the Aviation and Travel businesses. Your hard work and agility will undoubtedly yield rewards in this thriving industry, offering ample opportunities for growth and development as you gain experience. The aviation industry comprises various sub-sectors, among which Air Ticketing stands out for providing numerous opportunities to showcase your skills. Let's explore how you can build your dream career in this ever-growing domain of aviation and its related industries.
How does Air Ticketing help you in your booking process?
When passengers want to travel by air, they need to book a ticket. The process from searching for ticket availability to receiving the ticket involves multiple stages. Initially, the passenger enters the destination's details and the travel date. This marks the beginning of the Air Ticketing procedure. Once these details are entered, the system scans for airline flight availability. Details regarding the fares are then provided to the traveller, allowing them to choose a flight based on ticket price and availability. This information is then sent to the ticketing desk, where the availability of flights for the mentioned rates is checked, and the final quote, including taxes and other charges, is provided. After this, the passenger confirms their booking and enters personal information and payment details. Subsequently, a PNR is generated, and the passenger makes the payment. Upon payment confirmation, the PNR is forwarded to the processing queue, and an e-ticket is issued to the traveler, along with the receipt.
It just doesn't stop there. Ticketing also involves managing cancellations and handling last-minute accommodation crises for passengers. Airline Management covers all the above processes, and suitable courses are available to prepare you to land a job in this sector.
Who is an Air Ticketing Agent? What are the responsibilities?
An Air Ticketing agent, also called a Customer service specialist, is the one who takes care of booking air travel tickets and managing reservations for their customers. They are responsible for booking and making customer reservations, checking luggage, and providing updated information on flight operations and travel destinations. They should also take care of providing you with unfavourable information on flight delays and cancellations and should be capable of making alternate arrangements. They need to communicate with travellers and are expected to possess strong interpersonal skills to front-end in airline services. You can aim for a career in Air Ticketing, by taking up a course that prepares you end-to-end for the job. With the help of the internet, you can make flight bookings yourself from your desk. However, having an agent who keeps track and stays updated on the complex air travel process can make your travel smooth and worry-free.
Career Options in Air Ticketing
You have the option to become either a travel agent or a travel planner based on the available choices.
Travel Agent
As a travel agent, your responsibilities would include making travel arrangements for customers, managing them, planning exciting tour packages, validating budgets, booking travel and hotel accommodations, arranging rental cabs, providing information about local customs and traditions, and making last-minute alternate arrangements in cases of emergencies.
Travel Planner
On the other hand, if you choose to become a travel planner, your main task will be to design travel packages and make arrangements based on the interests and needs of the clients. You will need to provide them with the right advice, guide them through the best packages, and consider transportation, accommodation, flying, and food preferences.
What is an Air Ticketing job? What are the skills required for a career in Air Ticketing?
The basic skills and qualities you should cultivate and develop to serve in the Air Ticketing domain are listed below.
Customer service skills
You should have a deep sense of handling customers of various backgrounds. They might come up with different requirements, even at times when you cannot help any further. You can select a leading Training Institute that best fits your schedule to learn Hotel Management. Handling tough clients is challenging as well as rewarding, and you should be open to embracing new challenges and handling them with efficiency.
Communication skills
Talking to the clients and understanding them is really important because confusion arises when there is a lack of proper communication. Knowing multiple languages might help you handle local customers and make them comfortable. Strong interpersonal skills will always take you higher, which you can gain through experience over the years.
Basic Computer skills
Knowledge of how to operate computers is essential. Fluency in Excel sheets and managing accounts software is an added advantage. Good typing skills in English are also expected.
Air Ticketing salary for fresher
The salaries offered for freshers vary depending on the airlines and travel agencies that hire the candidates. The average salary ranges from 6.7 L to 10 L per year. Based on the airport location and the job culture, the salary is around 4 L per year on average.
Challenges in the work environment
Candidates should be ready to work in shifts and are expected to speak directly to passengers and assist them with luggage management and boarding. Through experience and effective time management, you can cope with the odds commonly faced in such jobs.
Air Ticketing Job Salary is determined according to how well the candidates fit into the role and deliver their performances. The candidate must adhere to the following important requisites.
Educational qualifications
After completing 10th or 12th grade in school, you can either opt for a diploma or a certification course in domains related to Aviation management and become an Air Ticketing agent. Air Ticketing course salary depends on the following certifications available in the ticketing sector.
Diploma Courses
Diploma in Air Ticketing and Reservations
A diploma in Air-Hostess Training will help you pursue a career in ticketing in addition to the above courses.
To conclude, a career in Air Ticketing is an interesting option for young freshers who want to showcase their communication and people management skills. If you are interested in working at airports and collaborating with a team, then you can excel in this chosen path. As an alternative to the mathematics and science streams, the Aviation and Hospitality departments provide numerous opportunities for candidates to serve passengers and airport officials, offering higher salaries and steady growth.